Shipping & Returns

  

Delivery and Returns

MOTION DYNAMICS SHIPPING - AUSTRALIA ONLINE STORE

Delivery times are dependent on your location but are typically 2-3 working days for metro areas. Regional areas outside of metro areas, typically add an additional 1-5 days to delivery estimates (especially in remote areas).

Important information

All goods will be delivered by Australia Post. Once your goods have been dispatched, we will email you with a tracking number. You can track your parcel online with the details provided. 

Please ensure that you provide an address where you will be located during office hours.
All orders require a signature upon receipt. If you provide a work address, please include full details including business and receivers name. Should there be nobody available to sign for your delivery; a card will be left and the parcel taken to your local post office or freight depot.

We are unfortunately unable to redirect orders once items have been dispatched.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation (i.e PayPal eCheque). We cannot be held liable for any delay in delivery.

ONLINE RETURNS POLICY - 14 DAYS

Our Returns Policy is in addition to your rights under the Australian Consumer Law.

We want you to be completely happy with your purchase, so if, within 14 days, you change your mind about an item purchased from us, we will exchange it or give you a refund, provided that it's returned to us in its original condition, packaging, unused and in identical condition as it left us originally. I.e. the goods must be re-sellable as new. Any scoring of shafts, grease on the product, mounting marks, scratches are not considered to be new and non-refundable.

For returns on any Item(s), there will be a 10% restocking fee applied against any refund due.

Please include a detailed note along with your return. We get a lot of packages, and if we get a box with just a motor in it, it means nothing to us! So when this happens, all we can do is wait until you contact us to find out why your motor wasn't refunded, repaired etc.

Make sure you include your order details or a detailed list of problems (if you have sent a unit back for a repair). Make sure this is enclosed in the package as we will require this to process the repair/refund. Don't attach it to a docket outside the box as occasionally these are removed by accident in transport.

Returns and exchanges are accepted on merchandise within 14 days of receipt. Refunds will be processed in the method by which original payment was made, within 5 business days.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, Motion Dynamics are unable to refund such duty or taxes.

Where do I mail my return or exchange?

Motion Dynamics Returns
Unit 12, 6-8 Allen Place

Wetherill Park, NSW, 2164
AUSTRALIA

 Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using a TRACKABLE or signature required service to the above address. Please make sure you use a service that provides you with a tracking number. This will provide you with recourse on your package, as we have had packages go missing when a lazy carrier leaves an unattended package. We accept no responsibility for lost parcels.

Refunds

Your refund will be processed in the original form of payment within 5 business days of us receiving and reviewing your package in accordance with our Returns Policy. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Motion Dynamics.

PLEASE NOTE: Unless your product is faulty, shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to Motion Dynamics.

 Replacements/Exchanges

We are more than happy to exchange goods, subject to availability and on the provision the returned goods are unused and in re-sellable condition as new. Exchanges can take up to 5 business days to process. Should you wish to receive the replacement item sooner, send back the unwanted item for a refund and place an order immediately for the new iterm.

Should you wish to return the exchange item, we are more than happy to process a refund, should it meet the Returns Policy requirements.

Exchange for an item of the same value

Should the item you wish to exchange be of the same value as the original item, please mail back the unwanted item and we will post out an exchange for only the cost of the shipping.

Exchange for an item of a different value

Any difference due will be charged or refunded to the method used to pay for the original order. Should we need to charge an additional amount, a customer service representative will contact you to take the additional payment over the phone.

Shipping Promotions

Occasionally we will offer promotions on shipping, i.e. free shipping on goods, free shipping on items over a certain dollar amount or reduced shipping as part of a promotional deal. 

Unfortunately, while we try, we can't always include all products or destinations due to shipping costs or limitations.  

So while we endeavour to include as many products and destinations as possible sometimes it's just not possible.