Important changes to International shipping!

We have now changed all International shipping orders to go via Australia Post "Express Post International"  and will be no longer offering Standard Air Mail as an option.

This is largely because people always choose Standard Air Mail, which is about 3%-5% cheaper and only takes a few days longer to deliver.
The issue for us, is that this shipping method has no option for ANY tracking or insurance, so we have no idea where exactly the goods are at any particular time and all we know is when the goods were delivered, which doesn't help the customer.

Meanwhile, as the delivery is still in transit, we get emails from customers wanting to know where their goods are, and really, until they are delivered, we have no idea!

To solve this, we decided to register all the goods that were shipped, but for some countries, registration isn't available and so then we have to go to the next form of shipping which is Express Post International and cover the extra ourselves.

Now, with the Express Post International, once we've posted your goods and sent your the tracking number, you can simply track the goods yourself online!

It's not much more expensive, and we only charge what Australia Post charges us.  The web site sends the assumed box dimensions and weight to Australia Post, and they return the live shipping price during the checkout process.

It's expensive, we know it. But until we can find a better solution, this is the best we can do.

Thanks for being patient with us!