In the interests of cleaning up the Frequently asked questions so people can find things easier please use the following bookmarks.

If you have a question, please submit it via the contact me page!

The Technical FAQ Click here for FAQ relating to technical questions

The General FAQ Click here for FAQ relating to General questions
 

General F.A.Q

Are you open to bulk ordering for products in your field with our Club or Forum?

Certainly, if it's something in a related industry and samples for testing are available then we may well be interested.
For clubs or forum members this can be an inexpensive way to buy because as everybody knows, there's strength in numbers.

Can I suggest a product for you to look at selling?

Lots of people submit suggestions for us to bring certain products in and we listen to them all. Some of the product ideas are great, some are products that we'll eventually evolve to and others really don't suit our business model, product range or quality range.

The problem for us is that we won't just search the Chinese trade directories like competing businesses to find the cheapest product and bring it in to make a quick buck. We go through a process to actually source as many quality items at decent prices as we can find, bring samples over and send units out for testing.  If the testers we send the items to approve, only then will we sell the units. The customers that test the units are people that know their stuff.

From the time we, or a customer gives us a product idea, it can be many many months before we can bring the product to the shop for sale. We don't want to have to return faulty items that have a common failure point and who is going to give us good press if the item they buy falls apart?

The stages work kind of like this: (forgive any mistakes, this was a quick knock together job)

Have you thought of a forum because I can help set one up and run it for you?

Though the idea of a forum does sound appealing for members to be able to get support and advice, I'm not sure we would have the time to keep up with it, Plus with spammers and fraudsters it would be a full time job in itself just maintaining the basic 'housekeeping'. We may re-visit this idea later when we sell a wider product range.

 

Why do the standard DC gear motors in the Titan (and GPG) motors stop at 90W ?

Its called cost efficiency. You hit a point after 90 watts where its no longer viable. Sure, we could bring 300w DC motors and the gearboxes to suit, but how much do you really want to spend? Go look at the planetary gear motors on this website or even the E-bike (Scooter) motors if you want really big power! They are much stronger, durable, efficient and perfect for industrial or home use applications.

Do you have Offline ordering available?

Certainly, give us a call on the number either on the homepage or in the contact us section. For payment methods for offline we accept cheque (requires time to clear), Electronic Funds Transfer (Direct Deposit) and Cash on pickup.

 

Can I get a discount if I buy xx gearboxes and xx motors?

Quantity discounts are fine, how much, will obviously depend on quantity, but let us know what you need and we can negotiate a price.

Why will you be selling two of the same types of motor? The Titan and GPG ?

The products are aimed at two entirely separate markets.

The Titan motor range was designed for the masses (Business, Industrial, Individuals, Prototype's, Hobbyists etc) with a strict budget in mind.

Our goals for the Titan were simple. Create a high quality, low cost product that can perform efficiency with quality, features and most importantly, price. It well and truly achieves those goals.
It's affordable, packed with features and will last just long and run just as hard as any other standard motor available on the market today (brandname or not).

The GPG on the other hand is a more modern design and has the backing of a known and trusted brand name. It has a much higher efficiency in power consumption, heat dispersion and transmission efficiency than most standard motors on the market can offer. Basically, it is the premium version.

How come your GST (Tax) shows up in the prices when I am from the the USA?

Because you have either not signed in yet, or have not registered, so until you tell the system where you are, it assumes that you are an Australian in Australia!

I found a bug on your website!

Sadly, while we attempt to find any issues and bugs before they can become a problem, sometimes they just creep in from things you never expect. If you could send us an email letting us know where, when and what you were doing at the time of the bug , that would be helpful in resolving the issue quickly.
 

 

Technical F.A.Q

Is the Motors for Australia C-Tick Certified?

All electrical products on this website have C-Tick certifications for Australia where required.
 

How does the Maili Titan range differ from the standard Maili motor range?

The standard bearings are replaced with higher grade units, the wiring is all upgraded to Class-F throughout the motor and windings, the enamel on the core motor winding is more resilient which is less prone to break down over time or crack with movement, the terminal box and internal seals are a much higher quality than the standard Maili offers, an additional safety seal was added to the front of the motor, we had an internal thermal protection sensor added, the lubrication is of a much higher grade and should last much longer than the usual cheap stuff all the budget manufacturers seem to use, the motor/gearbox paint is different to reflect the custom model, the speed control has plugs and sockets fitted rather than exposed pins, the motor output shaft is de-burred, The speed controller has a protector over the rear terminals and every motor is tested at the factory for noise and operation temperatures before packaging and shipping to Australia.

For those of us residing in the U.S are we able to buy the 110v Motors? and are they UL certified?

We now carry 110v AC motors. We don't have a massive range of them, but we stock the most commonly requested models.

Will I be able to use the Titan gearboxes on the GPG or V.T.V range to save cost?

If only... We'd save a fortune on all the gearboxes we have to carry.
No, while they may physically 'push' together and appear to fit, the cut of the helical output shafts are unique to each manufacturer. Bluntly, they are not compatible at all. Still, to satisfy your curiosity here's what happens.

The output shaft of the motor is ground down or the gearhead gets chewed out, or both. Now the gearbox is unusable because of all the metal flakes floating about, which have either scored the internal spur gears of the gearbox or caused a complete seizure due to the metal flakes scoring the internal bearings. Gearbox becomes interesting paperweight and conversation piece, motor is generally still useable, though no longer as a gear motor because the output shaft diameter is now approximately the thickness of a straw, and about as smooth too.

Just to drum this in a little more (because I seem to  get asked this time and time again), BE AWARE, just because 2 motors might have the same motor or gearbox code (e.g.) 5GU90K doesn't mean they are from the same manufacturer, this is a universal (Oriental Motor) coding system!

To give you a random real world example, a gearbox from the GPG AC/DC range is called a "5GU50K", the same gearbox in the V.T.V range is called a "5GU50K" and the same gearbox in the Titan range is also called a "5GU50K"
Understand? Three gearboxes from three manufacturers, all with the same model number! BUT, they will only fit to their own brand motor.

I know, life is unfair blah blah. Look at the bright side, at least you only have to buy what you need, we have to stock all these different gearboxes in quantities.

You mention differences in Planetary gear motors with regards to strength, can you explain?

Industrial Planetary Gear motors are made to be efficient and quiet while capable of running 24/7 (these are the type we keep a small range of in stock). They use a combination of hard and soft metals and plastic (on the first low torque stage) to reduce noise and decrease power consumption. The other types of Planetary Gear motors use hardened steel all the way through. They are just as strong but have very low efficiency ratings and can operate quite loudly (think of the sound a drill makes). Typically these are used for very heavy duty applications where noise is not an issue, like heavy duty motion for robotics! Similar types of heavy gearing are even found in the gearboxes of good quality handheld drills.
 

Why do you keep so few of the ratios in the Planetary Gear Motor range?

Demand. We initially brought these in as a trial to see how they sold. We figured if they were successful we'd bring in more ranges and ratios. Sadly though, the cost of these are quite high and in reality, the market isn't big enough in Australia to bother with them.
So, until we've sold out, we'll only have the ratios listed (basic sizes in small, medium and large with fast , average and slow ratio speeds)
Once these are sold we wont be replacing most of them.

Please Note! for customers who have designed their projects around some of these motors we will continue to stock the ratios you require for as long as we are able to buy them.

How do your planetary gear motors compare with brand xxx?

Our planetary gear motors were recently put through a 20 year life cycle test and passed with flying colors.
So as you might imagine, they are decent for the price!

The planetary units we source use high quality gearboxes and high quality motors (not cheap motors with plastic end caps) and are better value than anyone else. What more could you ask ?
The brand we sell is Fulling, which is a combination of German, Italian and Chinese manufacture.

 How do I wire up the Maili Titan motors or GPG motors?

Just take a look HERE, if you cant view this then look at the Information menu on the left and choose "Motion Dynamics Customer Support Information"

 

 

 Note: Some of the questions asked have been rephrased to better suit the FAQ and have all come from phone and email enquiries.

Keep the questions coming please!, I'll add more F.A.Q as required!